FREQUENTLY ASKED QUESTIONS

Yes. Wheelchairs are available for use at Sunway Kluang Mall with no rental charge. Baby strollers, power scooters, and other amenities are not available at the moment.

A refundable security deposit of RM50 is required upon collection.

Kindly proceed to our Concierge located at Ground Floor next to the Main Entrance.

Reservations are not available. Wheelchairs are provided on a first-come, first-served basis.

The duration per usage shall not exceed four (4) hours and must be returned before 9.30PM.

Our wheelchair is suitable for patrons weighs below 90 kg.

Yes, your RM50 security deposit will be fully refunded upon returning the wheelchair in good condition.

Sunway Kluang Mall prioritizes family safety with regular security patrols and CCTV monitoring. Our Customer Service and Security teams are always ready to assist, ensuring a safe and comfortable visit for you and your toddlers.

Sunway Kluang Mall currently does not offer phone charging services. However, you may visit our cafés, restaurants, or telco outlets, as some provide charging facilities for customers.

Yes, there are! The baby rooms are located on
Ground Floor, behind Brands Outlet
First Floor, behind Idos Cosmetical
Second Floor, Mr. D.I.Y

From 10.00am till 10.00pm.

Yes. Our baby room are equipped with a nursing room for you to comfortably nurse your baby.

A cleaner is designated to ensure cleanliness and a high level of hygiene in our baby rooms. Should you require assistance, approach our mobile Customer Care personnel.

Yes, he may. However, it is not advisable for him to be in the nursing room.

No, there is no surcharge for using Touch ‘n Go at Sunway Kluang Mall carpark.

Sunway Kluang Mall carpark parking rates are as follows:
Monday to Friday (weekday):
Per entry: RM2.00

Saturday, Sunday and Public Holiday:
First 2 Hours: RM2.50
For each subsequent hour, or part thereof: RM1.00
Maximum charge: No Limit
Grace period: 15 min.
Lost Card Penalty: RM30.00
Clamping removal: RM50.00 (parking indiscriminately or overnight)
A minimum balance of RM5.00 in TNG/Debit/Credit is required.

Yes, you can still park in the mall. However, we do not encourage you to leave your vehicle overnight.

Sunway Kluang Mall does not have exclusive or premium parking areas. All parking spaces are open to the public on a first-come, first-served basis.

Yes, we have a total of 6 disable parking bays. You can locate them at:
Lower Ground and Second Floor.

The person driving the vehicle should have a valid & visible handicapped sticker placed on the windscreen

The Carpark helpdesk operation hours are from 10.00am – 10.00pm daily.

Our carpark helpdesks are located at Ground Floor. If you have difficulties in locating them, kindly contact our Concierge at 07 772 6655

You may reload your Touch n Go at the convenient store such as 7Eleven, Watson etc.

You can pay for your parking at the carpark exits using Touch ‘n Go, debit card, or credit card.

Minimum of RM5.00 balance in your account.
Do remember to check that your e-wallet has sufficient balance before proceeding to make payment prior to your exit.

You may approach our Concierge or Security team for assistance.

Parking payment can be made at the carpark exits before leaving the mall.

Upon entering the carpark, there is a standard 15 minutes grace period where you may exit without any charges incurred.

The carpark boom gate will not open at the exits, and you will need to pay additional hourly charges until you leave. If this happens, you may contact our friendly carpark personnel for assistance using the boom gate intercom machine.

No, reserving parking spaces is not available.

No, there are no special carpark rates available at the moment

Overnight parking is not allowed at Sunway Kluang Mall. However, vehicles left overnight will incur a charge of RM50.

Currently, Sunway Smart Parking is not available for motorcycles. Motorcycle parking is free at this time.

Simply drive through the Preferred Parking entrance to gain access, the boom gate will automatically open up for you.

Yes, we will be introducing more payment options in the future.

Yes, e-receipts will be available after each successful online payment (via the Online Payment Portal)

There is no maximum parking fee.

Our carpark helpdesks are located at Ground Floor. If you have difficulties in locating them, kindly contact our Concierge at 07-772 6655

a) TNG e-wallet

Yes, but only through the Touch ‘n Go reader at the exits with sufficient credit only.

Receipts will be available through your e-wallet or bank transaction records, depending on your chosen payment method.

After making payment, there is another 15 minutes’ grace period to exit. If the 15 minutes’ grace period is exceeded, additional hourly charges will apply.

There are no charges for lorries using the loading bay for loading and unloading activities.

There are no auto pay machines in Sunway Kluang Mall, as parking payments are made directly at the carpark exits.

Kindly press the intercom button, HELP buttons at the boomgate or call our friendly Customer Service at 07-772 6655 for assistance.

The maximum height of our car park entrance is 2.4m. Therefore, flatbeds & boom trucks are not suitable for towing inside our car park. For further advice, kindly contact our Concierge team at at 07-772 6655.

Please call Concierge team at at 07-772 6655 for help & don't forget to lift up the front bonnet of your car so that it is easier for our team to spot you!

Sunway Kluang Mall does not offer a Season Pass for car park users at the moment.

Here are the opening hours of our carpark entrances:
7 AM – 10pm: Basement Carpark
7 AM - 12 AM: L2 and L3 Carpark
However, our exits are open 24 hours.

Sunway Kluang Mall currently does not have EV or hybrid charging stations. However, the nearest charging facility is available at Petron Taman Bersatu.

The mall is open daily from 10.00 AM - 10.00 PM.

Our Concierges are located at level GF in front of the Main Entrance.

Sunway Kluang Mall does not provide printed brochures in support of our sustainability goals. However, you can view the mall directory next to the Concierge counter or on our official website.

For general inquiries or emergencies during mall operation hours, you may contact our Concierge at 07-772 6655.

Yes, Sunway Kluang Mall provides free WiFi. Just select Sunway wifi@unifi to get yourself connected.

You may contact our Concierge at 07-772 6655.

For job vacancies or career opportunities within Sunway Malls Management, you may contact our HR Department at salehuddini@sunway.com.my

For job vacancies in the shops or restaurants at Sunway Kluang Mall, you may check the vacancy notices displayed at the outlets or inquire directly with the respective tenants.

You may submit your enquiry here https://www.sunwaykluangmall.com/contact-us#leasing

You may submit your enquiry here https://www.sunwaykluangmall.com/contact-us#promotional_spaces

From the Kluang Train or Bus Station, you can reach Sunway Kluang Mall by car or taxi in about 5–10 minutes. You may also use e-hailing services such as Grab for a convenient ride directly to the mall.

The journey between Senai Airport and Sunway Kluang Mall takes about 1 hour by car. You can travel via the North–South Expressway (E2) or use e-hailing services like Grab for a convenient and direct ride.

The nearest KTM Station to Sunway Kluang Mall is the Kluang KTM Station, located about 5–10 minutes’ drive from the mall.

Sunway Kluang Mall does not provide locker services at the moment.

Yes. Handled by our Customer Care team. Located at Ground Floor near the Main Entrance. You may contact our concierge team at 07-772 6655.

Proceed to any of our Concierges to inform. Our Customer Care Personnel will need your full name and contact details for documentation purposes. Kindly provide a full and precise description of your lost item for easy verification by the personnel. If your item has been found, you may proceed with the claim process.

You may approach any of our Concierges to hand in the item. Our Customer Care Personnel will take down your name and contact details for documentation purposes. Some owners may want to thank you for returning their item, however, your contact number will only be revealed with your consent. At the same time, if you wish to remain anonymous, we respect your decision.

You will need to verify that item belongs to you. For example; if it is a hand phone with security lock, you will be asked to unlock it. For other items, you will be asked to describe the contents of the item. After verification, you will need to write down your full name, identification and contact number for documentation purposes.

We advise the owner of the item to collect the item themselves personally, however if the person is unable to be present, do not hesitate to contact us beforehand to inform us that you will be collecting the item on his/her behalf. You will be required to provide related information upon claiming

It is highly likely that your item has not been found. Feel free to contact our Concierges via phone or walk in for confirmation.

Yes. The Surau or Muslim Prayer Room is located on Level 2 and can be accessed via Lift Lobby A.

We would like to advise you to take care of your belongings and ensure that your belongings are within sight during prayer to avoid misfortune or loss.